By Stefanie Uhl
Due to a recent change in my InsightSoftware.com responsibilities, I now sit very close to our customer service team. At first I thought it would be difficult to be close to them since they do talk a great deal, but it has actually turned out to be a delight.
I think some of InsightSoftware.com’s customers call our customer support team when they are having a rough day. Not only do they solve their Insight issue quickly, they keep our customers engaged and entertained along the way. If the issue needs to be reported to development they rapidly get that done. One day I thought about calling customer support for a little cheer in the middle of a long afternoon.
Here’s the best part: They are real people working during their own time zone and speaking their native languages. Oh what I wouldn’t give for that level of support when I need to call my Internet, software or printer provider for support.
Insight customers, please add your comments and experiences with customer service (InsightSoftware and otherwise). And then go visit: http://www.insightsoftware.com/jde.
